Shipping policy
PROCESSING & DISPATCH TIMES
Orders are processed and dispatched within 7 business days of order confirmation (excluding weekends and public holidays).
During busy periods or product launches, dispatch times may vary slightly. If there is a significant delay, we will contact you via email.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).
SHIPPING CARRIERS
We ship orders within Australia using Australia Post or StarTrack, depending on your location and the size or weight of your order.
DELIVERY TIMEFRAMES (ESTIMATED)
Delivery times are estimates only and may vary due to carrier delays, peak periods, or events outside our control.
Standard shipping (Australia): 2–8 business days after dispatch
Express shipping (Australia): 1–4 business days after dispatch
Remote or regional areas: allow an additional 2–5 business days
ORDER TRACKING
Tracking details will be provided by email once your order has been dispatched.
Tracking availability may vary depending on the shipping service selected.
ADDRESS ACCURACY
Please ensure all shipping details are correct at checkout.
If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for the cost of reshipping.
If you notice an error after placing your order, contact us as soon as possible at thomas.arden@me.com. Changes may not be possible once an order has been dispatched.
AUTHORITY TO LEAVE
Our carriers may deliver parcels with Authority to Leave where it is considered safe to do so.
If you require a signature on delivery, please select a shipping option that includes this (where available) or contact us before your order is dispatched.
Made by Arden is not responsible for loss or theft after a parcel has been marked as delivered to the address provided.
DAMAGED ITEMS IN TRANSITIf your order arrives damaged, please contact us at tom@madebyarden.com.au within 48 hours of delivery and include:
- your order number
- clear photos of the damaged item(s) and packaging
We will assess the issue and arrange a replacement, repair, or refund as required under Australian Consumer Law.
MISSING OR LOST PARCELS
If your parcel has not arrived within the estimated delivery timeframe, please contact us at tom@madebyarden.com.auand we will assist by lodging an enquiry with the carrier.
If a parcel is confirmed lost in transit, we will offer a replacement or refund in accordance with Australian Consumer Law.